All returns must be made with the prepaid return label included in your package or via the return website. All merchandise in new or unused condition may be returned with your packing slip up to 30 days from the purchase date for a refund or for store credit (less shipping costs and surcharges). Returned packages received after 15 days will be charged a $7 restocking fee. Returned packages shipped after 30 days or without a packing slip will be issued e-merchandise credit via email for the current selling price of the item(s).
If you would like to process an exchange, you may do so by filling out the exchange form on the packing slip included in your order. We will ship to the same shipping address listed on the original order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will refund your original form of payment.
Please allow 2 weeks from return shipment date for a return or exchange to be processed.
Return Policy Exceptions
All purchases made of monogrammed, personalized, special-order, and final sale items are final. No refunds or store credits are available on any of these purchases. Please be aware that Tuckernuck reserves the right to refuse any return if they do not meet our return requirements.
Swimwear: All swimwear must be returned in the original condition and packaging that was sent with the tags and hygienic liners attached.
To ensure that we can efficiently process your refund, please make sure your return meets the requirements below:
- Tuckernuck gladly accepts returns of unwashed, unworn merchandise for a full refund within 15 days of purchase. After 15 days, you will be charged a $7 restocking fee. Returns received after 30 days will be issued a store credit.
- Refunds will be made in the form of the original payment (PayPal, Amazon Pay, Credit Card, or Gift Card).
- Returned items must have an original tags attached and must be accompanied by the packing slip associated with your order.
- Returned orders received at our warehouse without paperwork will be issued a merchandise credit for the current selling price of the item or items.