FAQ'sWHAT IS YOUR RETURN POLICY?
Tuckernuck gladly accepts returns of unworn, unwashed, undamaged merchandise for full refund within 30 days from the time of delivery.
Merchandise must be returned within 30 days.
Merchandise must not be worn, damaged, or washed.
Merchandise must have all original tags attached.
Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged.
Original shipping charges are not refundable.
WHEN WILL I RECEIVE MY REFUND?
Please allow 5-10 business days for your return to arrive at our facility and your refund to process.
CAN I EXCHANGE AN ITEM?
In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.
IS THERE A RETURN FEE?
No, all returns postmarked within 30 days of order delivery are free.
CAN I RETURN A FINAL SALE ITEM?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please chat with our Customer Experience team before placing your order.
CAN I RETURN MONOGRAMMED OR PERSONALIZED ITEMS?
Monogrammed, personalized, and final sale merchandise cannot be returned or exchanged. All sales are final.
CAN I RETURN ONLINE PURCHASES IN STORE?
Yes! Online purchases can be returned at our Tuckernuck store in Washington, DC. For more information on our store, please visit our store page.
WHAT IS YOUR GIFT RETURN/EXCHANGE POLICY?
If you are returning a gift, we are more than happy to offer store credit for the return. Please contact [email protected]
to start the process.
CAN I RETURN MULTIPLE ORDERS IN THE SAME RETURN PACKAGE?
No. You will need to create a separate return label for each order. You will not receive a proper refund or credit if multiple orders are returned in one shipment.