How do I return an item?

To return online purchases, please use our returns portal linked above. We offer free returns in the US within 21 days of delivery. Return restrictions may be placed on accounts that have exceeded our returns threshold. Please see below for details.

How do I request an exchange?

We're happy to offer exchanges if you need a different size in the same product. 

To get started, enter your order number in our returns portal above and select the item you are looking to exchange. Once your return is processed, we'll ship your new size.

Please note that we can only offer exchanges for the same item in a different size. Items purchased on final sale are not eligible for returns or exchanges.

How long before I see my refund?

If you dropped off your return at a Happy Returns location, please allow up to 24 hours to see your refund.

If you are returning via UPS mail-back, please allow up to a full 7 business days for your return to arrive at our facility and your refund to process.

Are returns free?

Returns in the United States are free.

International returns are subject to return fees. To find more information on your international return and get started, click here.

How do I return a gift?

If you are returning a gift, we are more than happy to offer store credit for the item. In our returns portal linked above, please select “Start a Gift Return” to begin the process.

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

Can I ship multiple returns back together?

No. Due to our returns process, your return will be refunded as soon as the return package is processed at our return facility. Separate orders need to be isolated in order to be credited correctly.

What if I mailed non-Tuckernuck merchandise back to Tuckernuck?

Tuckernuck is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.

Return Policy Exceptions

Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns. Please reach out to customerservice@tnuck.com with any questions.