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Returns

How do I return an item?

If an item is unused, unworn, unwashed, we'll take it back within 30 days for a refund. With our extended holiday return window, all orders delivered between October 15th - December 25th, 2020 are eligible for returns through January 8th, 2021.

Please note that all original tags must be attached in order for the return to be processed. For your convenience, we’ve included a $5 Return Shipping Label in most boxes. Should you choose to use the label, the cost of return shipping, $5.00 for your order, will be deducted from your refund. If you are requesting an exchange, there will be no return label fee deducted from your order. If you do not have one, a $5 shipping label is available for download at http://tuckernuck.shipmentreturn.com. Securely repackage your merchandise and include your packing slip (or a photocopy) in the shipment with your items to ensure your return is processed properly. You may drop your package off at any USPS Drop Box or USPS Store Location. Please allow 2-3 weeks for a return to be processed. Due to increased volume and the impact of COVID-19, returns processing is delayed.

How do I request an exchange?

We are happy to process exchanges within 30 days of purchase. With our extended holiday return window, all orders delivered between October 15th - December 25th, 2020 are eligible for exchanges through January 8th, 2021. To process an exchange, you may do so by filling out the exchange form on the packing slip included in your order. Please reach out to customer service via email, call, or chat, for any assistance or questions regarding stock. We will ship to the same shipping address listed on the original order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will refund your original form of payment. There will be no $5 return label fee deducted from your order for any exchanges.

  • Only one exchange request per item in order. 
  • Exchanges will only be fulfilled for a new size request of the same item originally purchased. 

How long before I see my refund?

Please allow up to 2-3 weeks for your refund to be processed once the returned package has been received at our warehouse. Due to increased volume and the impact of COVID-19, returns processing is delayed. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team. You will not get an email notification when your refund is processed. The refund will automatically post to your account. Depending on your bank, refunds may not be posted on your statement for another 2-3 business days.

Are returns free?

We accept returns within 30 days. With our extended holiday return window, all orders delivered between October 15th - December 25th, 2020 are eligible for returns through January 8th, 2021. For your convenience, we’ve included a $5 Return Shipping Label in your box. Should you choose to use the label, the cost of return shipping, $5.00 for your order, will be deducted from your refund. For exchanges, there will be no return label fee. If you do not have a label in your box, you can download a $5 label at: http://tuckernuck.shipmentreturn.com/.

How do I return a gift?

If you are returning a gift, we are more than happy to offer an exchange or store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information. With our extended holiday return window, all orders delivered between October 15th - December 25th, 2020 are eligible for gift returns or exchange through January 8th, 2021.

Can I return monogram items?

No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

Can I ship multiple returns back together?

Yes! You may return items from more than one order together. Please make sure to include each packing slip or a copy of each order confirmation email in the return package. If you use just one $5 Return Shipping Label, it will only be deducted once.

Do you have an extended holiday return policy?

Yes! All orders delivered between October 15th - December 25th, 2020 are eligible for returns or exchange through January 8th, 2021.

Orders

Can I edit/cancel my order?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

Can I use a discount code on a previous order?

No. Discount codes cannot be applied to previous purchases or combined with other offers.

Can I use more than one discount code?

No, only one discount code can be applied per order.

What is preorder and when am I charged?

Preorder items are sold before they are in stock at our warehouse. You will be charged at the time of purchase for an item purchased on pre-order to reserve the inventory, then you will receive a shipping confirmation email once the order ships.

Are any brands excluded from promotion codes?

Yes, our Barbour core products are excluded from all discounts. Barbour core products include: Beadnell, Bedale, Powell, Beaufort, Lowerdale, Betty Liner, and Waxed Hoods. All bags from What Goes Around Comes Around are also excluded from any promotion or discount code. Canada Goose products are also excluded from any promotion or discount code.

Why do I see a pending transaction on my bank statement even though my order did not go through?

This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

Shipping

How and when will my order ship?

Most products are shipped from our warehouse in Maryland via USPS or UPS, depending on the shipping method selected at checkout.

  • ** Please note that some products are shipped directly from the vendors via UPS, USPS or FedEx and may arrive in separate packages.
  • ** For orders placed after 2 PM EST, delivery times will go into effect the following business day.
  • SHIP SERVICE ESTIMATED ARRIVAL FEE
    USPS STANDARD 4-8 BUSINESS DAYS FREE
    UPS  3-5 BUSINESS DAYS $10
    UPS 2-DAY 2 BUSINESS DAYS $15
    UPS NEXT DAY 1 BUSINESS DAY (SATURDAY EXCLUDED) $50

What if my order is labeled as delivered by the shipping carrier, but I haven't received it?

When packages appear to be missing, it is usually one of the following situations:

  • The package may have been delivered to a neighbor's home. 
  • The package has been delivered to a different spot than normal on your property. 
  • The shipping carrier marked the order as delivered before it actually has been. 
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

Do you ship internationally or to Canada?

Unfortunately, no. We hope to in the future!