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    Returns

    How do I return an item?

    If an item is unused, unworn, unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund. Please allow 4-5 weeks for your refund to process.

    To start a return, follow instructions here to print your return shipping label.

    How do I request an exchange?

    In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we are no longer offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item. That way you will can be #tuckernucking in the right product as soon as possible!

    How long before I see my refund?

    Refunds are credited once the return package is scanned by UPS. The credit will then post to your original form of payment in 2-3 business days.

    Are returns free?

    Returns are free. We accept returns within 30 days of the item being delivered to your door.

    To start a return, follow instructions here to print your return shipping label.

    How do I return a gift?

    If you are returning a gift, we are more than happy to offer store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information.

    Can I return monogram items?

    No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team. Please note that we are currently unable to offer monogramming on products through this holiday season. We look forward to reintroducing it in the new year.

    Can I ship multiple returns back together?

    No! Due to our new returns process, your return will be refunded as soon as the return package is in transit. Separate orders need to be isolated in order to be credited upon carrier scan.

    Orders

    Can I edit/cancel my order?

    We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

    Can I use more than one discount code?

    No, our system only allows for one discount code per order.

    What is preorder and when am I charged?

    Preorder items are sold before they are in stock at our warehouse. You will be charged at the time of purchase for an item purchased on pre-order to reserve the inventory, then you will receive a shipping confirmation email once the order ships.

    Are any brands excluded from promotion codes?

    Yes, our Barbour core products are excluded from all discounts. Barbour core products include: Beadnell, Bedale, Powell, Beaufort, Lowerdale, Betty Liner, and Waxed Hoods. All bags from What Goes Around Comes Around are also excluded from any promotion or discount code. Canada Goose products are also excluded from any promotion or discount code.

    Why do I see a pending transaction on my bank statement even though my order did not go through?

    This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

    Shipping

    How long will it take for my order to ship?

       
    SHIPPING METHODCOSTSHIPPING SPEED
    Standard
    FREE
    For orders placed before 1 PM EST, your order will arrive in 5-8 business days.
    Expedited
    $20
    For orders placed before 2 PM EST, your order will arrive in 3 business days. (Saturday Delivery Excluded)
    Next Day
    $45
    For orders placed before 2 PM EST, your order will arrive in 1 business day. (Saturday Delivery Excluded)


    To start a return, follow instructions here to print your return shipping label.

    Tuckernuck is not responsible for any package lost or stolen after confirmed delivery.


    Need your gifts by December 25th? See our shipping deadlines below.

    This holiday season, all major shipping carriers are expecting record demand and as a result, not guaranteeing delivery times. We recommend you shop now to avoid delays!

    Please know that our team is doing everything they can to get your order out the door. We are grateful for your business!

       
    SHIPPING METHODCOSTSHIPPING SPEED
    Standard
    FREE
    Order before 1 PM EST on December 15th for delivery by December 25th.
    Expedited
    $20
    Order before 2 PM EST on December 21st for delivery by December 25th.
    Next Day
    $45
    Order before 2 PM EST on December 22nd for delivery by December 25th.


    What if my order is labeled as delivered by the shipping carrier, but I haven't received it?

    When packages appear to be missing, it is usually one of the following situations:

    • The package may have been delivered to a neighbor's home. 
    • The package has been delivered to a different spot than normal on your property. 
    • The shipping carrier marked the order as delivered before it actually has been. 
    If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

    Do you ship internationally or to Canada?

    Unfortunately, no. We hope to in the future!