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    Returns

    How do I return an item?

    If an item is unused, unworn, unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund. Please allow 4-5 weeks for your refund to process.

    To start a return, follow instructions here to print your return shipping label.

    How do I request an exchange?

    We are happy to process exchanges within 30 days of the item being delivered to your door. To process an exchange, you may do so by filling out the exchange form on the packing slip included in your order. We will ship to the same shipping address listed on the original order unless otherwise noted. If the item requested is not in stock at the time the return is received, we will refund your original form of payment.

    How long before I see my refund?

    Please allow up to 4 weeks for your refund to be processed once the returned package has been received at our warehouse. Due to increased volume and the impact of COVID-19, returns processing is delayed. You will get an email notification when your refund is processed. Depending on your bank, refunds may not be posted on your statement for 2-3 business days.

    Are returns free?

    Returns are free. We accept returns within 30 days of the item being delivered to your door.

    To start a return, follow instructions here to print your return shipping label.

    How do I return a gift?

    If you are returning a gift, we are more than happy to offer store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information.

    Can I return monogram items?

    No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.

    Can I ship multiple returns back together?

    No! Due to our new returns process, your return will be refunded as soon as the return package is in transit. Separate orders need to be isolated in order to be credited upon carrier scan.

    Orders

    Can I edit/cancel my order?

    We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

    Can I use more than one discount code?

    No, our system only allows for one discount code per order.

    What is preorder and when am I charged?

    Preorder items are sold before they are in stock at our warehouse. You will be charged at the time of purchase for an item purchased on pre-order to reserve the inventory, then you will receive a shipping confirmation email once the order ships.

    Are any brands excluded from promotion codes?

    Yes, our Barbour core products are excluded from all discounts. Barbour core products include: Beadnell, Bedale, Powell, Beaufort, Lowerdale, Betty Liner, and Waxed Hoods. All bags from What Goes Around Comes Around are also excluded from any promotion or discount code. Canada Goose products are also excluded from any promotion or discount code.

    Why do I see a pending transaction on my bank statement even though my order did not go through?

    This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

    Shipping

    How and when will my order ship?

    Our free standard shipping arrives via USPS. Expedited shipping methods via UPS are available at checkout.

       
    SHIPPING METHODSHIPPING CARRIERSHIPPING SPEED
    Standard (FREE)
    USPS
    Arrives within 5-6 business days.
    Expedited ($20)
    UPS
    For orders placed before 2PM ET, the order will arrive in 2-3 business days.(Saturday Delivery Excluded)
    Next Day ($45)
    UPS Next Day
    For orders placed before 2PM ET, the order will arrive in 1 business day.(Saturday Delivery Excluded)


    To start a return, follow instructions here to print your return shipping label.

    Tuckernuck is not responsible for any package lost or stolen after confirmed delivery.


    What if my order is labeled as delivered by the shipping carrier, but I haven't received it?

    When packages appear to be missing, it is usually one of the following situations:

    • The package may have been delivered to a neighbor's home. 
    • The package has been delivered to a different spot than normal on your property. 
    • The shipping carrier marked the order as delivered before it actually has been. 
    If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

    Do you ship internationally or to Canada?

    Unfortunately, no. We hope to in the future!